Status
IT Help Desk
Status IT provides operating system support programs to Resellers, End Users, and System Administrators with Unlimited access to Status IT certified and trained technical staff. These flexible programs offer your company a cost-effective method to keep your system(s) operating smoothly and efficiently while you focus on more strategic IT issues.
Annual Unlimited Telephone and E-mail Operating System Support Agreements:
- 1, 2, and 3-Year Agreements
- 1-Hour Response Upgrade
- 8 a.m. to 5 p.m., Monday - Friday
- Unlimited Service Requests
- 24/7 Coverage Option
- Multiple & Single Server Agreements
- Assigned Account Manager
One-time Support:
- Flat Rate Fee Per Problem
- 1-Hour Response
Hourly Support Packages:
- 7, 15, and 24-Hour Packages
- 8 a.m. to 5 p.m., Monday ? Friday
- 24/7 Coverage Option
- 1-Hour Response Upgrade
- Unused Hours Applied to Renewal
Problem Call Packs:
- 5, 10 & 20 Call Packs
- 2-Year Expiration
- 1-Hour Response
- 8 a.m. to 5 p.m., Monday ? Friday
- 24/7 Coverage Option
Featured Support:
- SCO UNIX®, Linux®, Sun Solaris®, AIX®, FreeBSD®, NetBSD®, OpenBSD®, and all Microsoft® products
- 24/7 Help Desk
- Unlimited Telephone Support
- E-mail Support
- Depot Repair
- Remote System Audits
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