Status IT Support Solutions

Status IT is your one source for computer support services. We take the hassles out of finding multiple vendors to keep you in touch with today's technology demands.

With the proliferation of computer system manufacturers and the complications of maintaining different systems within a single network, it is important to have a support partner who understands the needs of the small to medium-sized business. Source Support Services understands that if your system is down, it can be costly to your business in terms of sales, operations, and customer service.

As your partner, we work hard to minimize these costly disruptions and have your mission critical systems back up and running in the quickest possible time. Our various computer support plans allow you to customize IT hardware maintenance support to meet your company's needs.

We can offer a remote network, telephone and remote diagnostics support package that provides a scaled response to IT problems and queries. We also offer a managed service and regular pro-active network monitoring. This provides for cost-effective management of your resources and ensures the implementation of best working practices without the need for a full time IT specialist on-site.

Our support services provide you with Remote, Online or Telephone support. However you choose to access the support services either on a contracted or ad hoc basis you can be sure of receiving the best quality service. this includes the use of the following systems :-

Remote Diagnostics
Remotely diagnose faults, removing the need for on-site visits, so reducing costs and time to correction.

Pro-active Monitoring
A unique software tool enables us to pro-actively monitor key network system parameters. It looks for likely signs of impending problems and notifies us automatically for immediate attention.

Managed Service
Regular scheduled visits to site, to update and configure ongoing IT resources, reducing the need for dedicated in-house expertise, whilst ensuring that ongoing IT needs are met.

Asset Management
To give you an accurate picture of your IT asset base.

IT Auditing
Security, usage and performance auditing to provide maximum usage and minimum downtime from your systems

 

On Site Maintenance
Whatever systems you run we can provide qualified support staff to ensure you keep running.

Help Desk
We can provide help desk support for all your staff, whatever their technical level of expertise or I.T. experience.

Warranty Services
We can help you track your manufacturers warranties and provide with extended warranties when they run out.

Service Days
As part of your contract you can book regular service days where our engineers will run essential checks.

IT Relocation
If you need to relocate allow us to move your IT systems for you so you experience a smooth transition.